{"id":62,"date":"2020-04-18T12:21:30","date_gmt":"2020-04-18T12:21:30","guid":{"rendered":"https:\/\/pygomic.com\/?page_id=62"},"modified":"2022-01-04T17:26:14","modified_gmt":"2022-01-04T15:26:14","slug":"reparacion-garantia-devolucion","status":"publish","type":"page","link":"https:\/\/pygomic.com\/en\/reparacion-garantia-devolucion\/","title":{"rendered":"Repairs, warranty and returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"62\" class=\"elementor elementor-62\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a8520b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a8520b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15b9857\" data-id=\"15b9857\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30b4869 elementor-widget elementor-widget-text-editor\" data-id=\"30b4869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Below you will find the conditions for dealing with any incident in transport, non-conformity of the product, repairs both within and outside the warranty period or withdrawal of a purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c2abf1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c2abf1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a629688\" data-id=\"a629688\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e412a2 elementor-widget elementor-widget-heading\" data-id=\"8e412a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Incidents in transportation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4eab3d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4eab3d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f9f5a4\" data-id=\"6f9f5a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-861f985 elementor-widget elementor-widget-text-editor\" data-id=\"861f985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If upon receipt of the shipment you discover that the product has suffered any kind of damage due to transport, please contact us via email at\u00a0<a href=\"mailto:incidencias.transporte@pygomic.com\" target=\"_blank\" rel=\"noopener\">pedidos@pygomic.com<\/a>\u00a0within a maximum period of 24 hours from the reception of the product. Once we receive your email we will indicate the steps to follow for the return of the damaged product and the subsequent shipment of a new unit in perfect condition.<\/p><p>If the buyer begins to use the products received, the goods shall be deemed to have been received and accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6026cc9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6026cc9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d48a52\" data-id=\"8d48a52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54e9377 elementor-widget elementor-widget-heading\" data-id=\"54e9377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Withdrawals (not for companies or professionals)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cfa9f62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cfa9f62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7df421c\" data-id=\"7df421c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01df5b6 elementor-widget elementor-widget-text-editor\" data-id=\"01df5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once the order is received, you have 14 days to return it.<\/p><p>It will be necessary to contact us by sending us an email at\u00a0<a href=\"mailto:pedidos@pygomic.com\">pedidos@pygomic.com<\/a>\u00a0indicating your desire to cancel the purchase within 14 days of receipt of the order. In this way we will assign you a number with which to identify your return and with which we can keep track of the whole process. It is necessary that you send us clear and clear photographs in which you can check the condition of the items before being sent, so we can more easily solve any incident that may occur during transport.<\/p><p>Pack the items to be returned together with all their accessories in their original packaging so that they cannot be damaged during transport. Please avoid writing or putting stickers directly on the packaging of the items by placing them in a box, wrapping paper, etc. Please note that the deterioration of the original packaging or the lack of the item's accessories may result in a decrease in the value of the item, and this decrease will be reflected in the amount to be returned.<\/p><p>Once you have everything ready you can use the transport agency of your choice to send us the goods because, as it is a return, pygomic.com will not be responsible for transport costs. However, for convenience, you can ask us to send the agency with which we work on a regular basis to pick up the package to the address you specify with a cost from 4.95 \u20ac which will be deducted later from the amount to be returned. Please note that the items to be returned must be in our facilities within 14 days after you communicate us your desire to cancel the purchase. Once this period has passed, the return of items will not be accepted.<\/p><p>Once we have received the material to be returned and we have checked its condition, we will proceed to reimburse the amount of the items to be returned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39a6788 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39a6788\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-433aeef\" data-id=\"433aeef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eacf132 elementor-widget elementor-widget-heading\" data-id=\"eacf132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exceptions to withdrawal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4dc867c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4dc867c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ef9c35\" data-id=\"0ef9c35\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93d9d7a elementor-widget elementor-widget-text-editor\" data-id=\"93d9d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There are some reasons why the return or withdrawal of items will be cancelled:<\/p><ul><li>Products that have been tampered with by the user, either opened, disassembled, etc.<\/li><li>Products that have received a blow, are broken, scratched or damaged in any way.<\/li><li>Items damaged by electrical surges or overcurrents.<\/li><li>Modifications or repairs made to the producer by people outside Pygomic.<\/li><\/ul><div>\u00a0<\/div><div>In the event that the product to be returned shows wear, deterioration or alteration from the condition in which it was received, the item will suffer a depreciation proportional to this wear. Please, once the product packaging has been opened, make sure that there is no damage to the product, as this may void the product warranty.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c8b5c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c8b5c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce65930\" data-id=\"ce65930\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e182884 elementor-widget elementor-widget-heading\" data-id=\"e182884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steps to return a product, process a warranty or a repair<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8c5dfe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8c5dfe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c9c0aa\" data-id=\"6c9c0aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bcec05 elementor-widget elementor-widget-text-editor\" data-id=\"9bcec05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To <span style=\"text-decoration: underline;\">return a product<\/span>\u00a0contact us at: <a href=\"mailto:pedidos@pygomic.com\">pedidos@pygomic.com<\/a>.<\/p><p>To process <span style=\"text-decoration: underline;\">a warranty or product repair<\/span>, contact us on: <a href=\"mailto:sat@pygomic.com\">sat@pygomic.com<\/a><\/p><p>Our team will get back to you as soon as possible with instructions on how to find the fastest solution to your request.<\/p><p>In case of a return, please pack the product in the best possible way with its original accessories included in the original packaging, this will save delays in processing the incident. Also make sure that the product is perfectly identified with the corresponding order and return number.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02f80f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02f80f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11529a4\" data-id=\"11529a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff5ef3d elementor-widget elementor-widget-heading\" data-id=\"ff5ef3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Warranty terms<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db2acc6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db2acc6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b11267\" data-id=\"1b11267\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d110b42 elementor-widget elementor-widget-text-editor\" data-id=\"d110b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To process the warranty, it is essential to provide the invoice or purchase receipt of the product.<\/p>\n<p>A partir del 1 de enero del 2022, el per\u00edodo de garant\u00eda es de treinta y seis (36) meses (anteriormente veinticuatro meses) desde el momento de la entrega del producto. Para art\u00edculos reacondicionados, el per\u00edodo de garant\u00eda ser\u00e1 de doce (12) meses.<\/p>\n<p>To process your warranty, please contact us through: <a href=\"mailto:sat@pygomic.com\">sat@pygomic.com<\/a> and our team will get back to you as soon as possible. If you have purchased the product through a physical store, you can check in the store the processing of the warranty or contact us directly through the email above, you must provide the invoice or purchase receipt.<\/p>\n<p>The warranty of the products will be suspended during the period in which the product is under repair. Thus, if the order spends 10 days in repair, these 10 days will be added to the total time of the warranty.<\/p>\n<p>Warranty repairs will not incur any cost for the customer, neither shipping nor repair and Pygomic will bear these costs. Pygomic's responsibility is limited only to the cost of transportation, repair or replacement of the products during the warranty period.<\/p>\n<p>The steps such as repair, replacement or reduction of the previous price will be free of charge for the consumer and user.<\/p>\n<p>The customer and user must notify Pygomic of the non-conformity of a product within two (2) months from the date he\/she became aware of it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c36f505 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c36f505\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf5a5e9\" data-id=\"bf5a5e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3237c29 elementor-widget elementor-widget-heading\" data-id=\"3237c29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The warranty will be void in case of:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-936db63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"936db63\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99d6867\" data-id=\"99d6867\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-432f269 elementor-widget elementor-widget-text-editor\" data-id=\"432f269\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Products that have been tampered with by the user, either opened, disassembled, etc.<\/li><li>Products that have received a blow, are broken, scratched or damaged in any way.<\/li><li>Items damaged by electrical surges or overcurrents.<\/li><li>Modifications or repairs made to the producer by people outside Pygomic.<\/li><li>Damage due to pressure, torsion, corrosion, oxidation, humidity, exposure to extreme temperatures or fire, exposure to chemical products or other substances that may alter the product.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8d6c70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8d6c70\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec4423f\" data-id=\"ec4423f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-619430e elementor-widget elementor-widget-heading\" data-id=\"619430e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The warranty will not cover:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bf2338 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bf2338\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c02c79d\" data-id=\"c02c79d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d31d28b elementor-widget elementor-widget-text-editor\" data-id=\"d31d28b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Damage caused by the user, whether involuntary, voluntary or caused by misuse of the product.<\/li>\n<li>Damage caused by use contrary to the instructions for use and maintenance.<\/li>\n<\/ul>\n<div>&nbsp;<\/div>\n<div>In case you wish to file a claim, if you are in Spanish national territory, you can contact the electronic administration of the Region of Murcia <a href=\"http:\/\/www.carm.es\/web\/pagina?IDCONTENIDO=33145&amp;IDTIPO=60&amp;RASTRO=c683$m8822\">here<\/a>. If you are an EU citizen from a country other than Spain, please process your claim. <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\">here<\/a>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03b214c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03b214c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e88762\" data-id=\"6e88762\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-364814b elementor-widget elementor-widget-heading\" data-id=\"364814b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Warranty repairs and exchange policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d813fd0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d813fd0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a59b90\" data-id=\"6a59b90\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50fb33c elementor-widget elementor-widget-text-editor\" data-id=\"50fb33c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When a product purchased on Pygomic presents conformity faults and is under warranty (outside the warranty exclusion cases presented above), the customer will be able to choose to:<\/p><ul><li>The repair or replacement of the item unless one of the options is impossible or disproportionate.<\/li><li>The replacement will be carried out by another article of the same type and technical characteristics and conditions equal or superior to that of the customer. In case of different possibilities of replacement products, the customer will be able to choose between different possibilities that Pygomic offers according to the above conditions.<\/li><\/ul><div><br \/>The items sent to Pygomic must be authorized by the company and must also have included the order or incident number assigned by the Pygomic support team. In case of receiving unauthorized shipments or without the number assigned above, the company reserves the right to refuse the shipment material.<br \/>Pygomic will not be responsible for the loss, misplacement or deterioration of any item left inside the package sent by the user and customer and is not subject to exchange, repair or replacement.<\/div><div>Pygomic will not be responsible for the shipping costs of the items that fall under the above mentioned warranty cancellation assumptions.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c95b609 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c95b609\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f760e01\" data-id=\"f760e01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a812a72 elementor-widget elementor-widget-heading\" data-id=\"a812a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Repair terms<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b377293 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b377293\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7914399\" data-id=\"7914399\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6fab8f elementor-widget elementor-widget-text-editor\" data-id=\"b6fab8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Repairs will be paid in cash by deposit or bank transfer to the account specified by the CS. Once the payment is made, the receipt must be sent to Pygomic CS stating the budget number, a prerequisite to remove the product or request shipment.<\/p><p>The customer will not pay for the repair until it is completed. Once the repair has been completed, the customer will be informed in order to make the payment for the repair.<\/p><p>All users have the right to request a prior written estimate for requested repairs or services.<\/p><p>The realization of the budget will be free as long as it is accepted by the client. In case of being rejected or requested to present it to any entity, this budget will involve a cost of 10 \u20ac (VAT included) that the customer will be obliged to pay.<\/p><p>The requested quotation will be available to the customer within a maximum of 5 working days after the product is received in our CS.<\/p><p>Repairs will be carried out on the basis of the faults or symptoms described by the customer without the CS being obliged to carry out a complete overhaul of the device.<\/p><p>Any fault or defect that may appear during the preparation of the estimate or during the repair of the product, will be brought to the customer's attention, and a new estimate will be prepared (in case there is a previous one) and the customer will be obliged to pay for the first one regardless of the acceptance of the second one. If the second estimate is not accepted, the device will be returned with the faults or errors detected.<\/p><p>Pygomic will not be held responsible for any failure, whether mechanical or electrical, that is not directly derived from the requested repair.<\/p><p>If after one month from the date on which the quotation is provided, the item sent to the CS is rejected or has been repaired, the repair costs or the cost of return shipment have not been paid, the customer will be obliged to pay the cost of storage of his product. The price of storage will be 1\u20ac (VAT not included) per day and item.<\/p><p>After 90 days from the notification described above, if the equipment has not been removed from the CS, the equipment will be considered as abandoned and will become available to Pygomic without any possibility of claim by the customer.<\/p><p>*The customer agrees to have read and accepted the terms and conditions of service when depositing or sending his terminal to CS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>A continuaci\u00f3n te mostramos las condiciones a la hora de tramitar cualquier incidencia en el transporte, falta de conformidad del producto, reparaciones tanto dentro como fuera del per\u00edodo de garant\u00eda o desistimiento de una compra. Incidencias en el transporte Si al recibir el env\u00edo descubres que el producto ha sufrido cualquier tipo de da\u00f1o debido [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reparaciones, garant\u00eda y devoluciones<\/title>\n<meta name=\"description\" content=\"A continuaci\u00f3n te mostramos las condiciones a la hora de tramitar cualquier incidencia en el transporte, falta de conformidad del producto, reparaciones\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reparaciones, 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